Aircraft Landing Fee Billing and Payments Change
On December 1, 2025, Arnold Palmer Regional Airport (“KLBE”) will transition to using PLANEPASS® for landing fees. PLANEPASS® is a purpose-built aircraft billing solution from Vector Airport Systems (“Vector”) for billing and accounts receivable management. Vector’s PLANEPASS® team will bill and manage all payments for KLBE’s landing fees incurred on December 1, 2025, and thereafter.
Accompanying this notice is the official Authorization to Bill letter. Please note that, currently, PLANEPASS® applies to landing fees and not any other fees issued by the Airport. Upon implementation of PLANEPASS®, payments for landing fees made at the Airport or to the Airport will not be accepted.
Based tenants should contact the airport immediately to confirm their status. “Landing Fees” is a commonly used term that refers to aircraft operating fees. “Landing fees” for KLBE are currently charged using the time of arrival.
Vector will send invoice(s) in January for December’s billable landing fee activities and all billable activities thereafter to the aircraft’s operator or management company.
Billing & Payments
For more information on making payments and to update your billing contact information, please click here or use the button below for Vector’s self-service portal.
The portal login is based on your Vector invoice number and Vector operator ID.
- Make credit card payments
- Update account information including email and postal mail addresses
- View most of Vector’s airports’ fee structures, Authorization to Bill letters, and W9s
- Enroll in electronic invoicing
- View account history
- View and download invoices to csv files for use in MS Excel
If you need to contact Vector, please use billing@vector-us.com or call 1-888-588-0028 Option 1. Vector has an in-house, US-based customer service staff who are available Monday through Friday, 9 a.m. – 7 p.m. EST, excluding most US federal holidays.
Frequently Asked Questions
How will operators learn about the landing fee?
- The Airport will notify AOPA, AirNav, and the FAA AFD Chart Supplement that landing fees are applicable at the airport
- The Airport will post landing fee information on the airport’s website
- The Airport will ask FBOs to place notices in pilot lounges letting operators know of the new landing fee, and that the fee is not collected by the FBO or related to FBO operations.
- PLANEPASS will work to add landing fee information to Foreflight comments associated with the airport
- PLANEPASS will work with the airport to notify the top transient operators of the airport landing fee via letter/email in advance
- PLANEPASS will follow up with the same letter/email before the first month of invoicing
To submit additional ideas for notifying operators of new landing fees, don’t hesitate to get in touch with billing@vector-us.com.
Why is the airport outsourcing the billing and collection of landing fees?
Through the use of multiple data sources, PLANEPASS can capture activities from all aircraft operators, not just those utilizing the FBOs. This helps to ensure fairness and equal application of fees throughout the operator base.
How will PLANEPASS know who is based at the airport?
The list of aircraft based at the airport is provided and updated by the airport. As the FBO, you may be asked to supply or confirm the tenant information. All operator questions regarding “based” status should be directed to the airport.
Does PLANEPASS charge for low approaches or missed landings?
No. If the aircraft does not touch the ground, no landing fee is billed. PLANEPASS uses advanced logic to distinguish between:
- Full-stop landings
- Touch-and-go operations
- Low approaches or missed approaches
Only full-stop landings are billed, unless the airport has a specific policy for other types of operations.
How often are landing fees invoiced?
Invoices are sent monthly, typically by the 5th of the following month. Pilots and operators can review charges online and pay using various methods, including credit card, check, or ACH.
Can operators pay multiple invoices at once?
Yes. A benefit of the PLANEPASS program is the ability for operators to pay all their monthly fees at once, even when incurred at multiple airports.
Can operators opt in to paperless billing?
Yes. Many operators opt for paperless billing; in fact, the majority of PLANEPASS invoices are sent electronically.
How are disputes handled?
If a pilot or operator disputes a charge:
- Vector verifies the current registered owner/operator.
- Vector systems team reviews raw flight data from multiple sources.
- If needed, Vector provides links to public tracking sources (e.g., FlightAware, ADSBx) to show the flight track.
Operators are encouraged to reach out directly with questions or concerns to billing@vector-us.com or call 888-588-0028
How are billing errors and refunds handled?
Billing errors are rare. If a billing error is confirmed:
- The charge is reversed immediately.
- If payment was made, a refund is issued, and the operator is notified upon completion.
How do operators pay?
Operators can pay their invoices by:
- Check
- Credit card via the online portal at https://payment.planepass.com/
- ACH/Wire transfer
Payment options are listed on the bottom of every invoice.
Inquiries
For any questions not answered above, please do not hesitate to contact Kayla Hawkins at the Airport Administration office, kayla@palmerairport.com, or at 724-539-8100 should you have any questions regarding this Notice.